Privacy Policy
Effective Date: June 20, 2025
At Sun Holiday Tours, we are committed to protecting your personal information.
This Privacy Policy outlines the types of data we collect, how we use it, whom we share it with, and your rights regarding your information.
1. Information We Collect
When you interact with our website or communicate with us, we may collect the following personal information:
• Contact Details: Name, email address, phone number
• Booking Information: Travel dates, destinations, preferences, passenger details
• Contact Forms: Messages or inquiries submitted through our “Contact Us” form
• Technical Information: IP address, browser type, device details, pages visited, time spent on site • Cookies and Tracking Data: Used for analytics and performance improvements
2. How We Use Your Information
We use the information we collect to:
• Respond to your inquiries and provide customer support
• Process travel bookings and issue confirmations
• Communicate updates related to your itinerary
• Send push notifications through our app regarding bookings, reminders, offers, or important updates
• Enhance our website’s functionality and overall user experience
• Meet legal and regulatory obligations and protect our business interests
3. How We Collect Data
We collect your information through:
• Forms submitted via our website
• Communications via phone or email
• Automated tracking when you browse our website (e.g., cookies, analytics tools)
4. Use of Cookies
Cookies help us:
• Store your preferences
• Analyze site traffic and user behavior
• Improve site functionality and performance You may disable cookies through your browser settings; however, some website features may not function as intended if cookies are turned off.
5. Sharing Your Information
Your personal information may be shared with:
• Travel Partners and Service Providers: such as airlines, hotels, and transportation companies
• Technology Providers: for website hosting and operational support
• Government Authorities: where required by law or regulatory obligations We do not sell or rent your personal data to third parties.
6. Data Retention
We retain personal data only as long as necessary to:
• Complete your bookings and provide requested services
• Meet legal, tax, and regulatory requirements
• Maintain records of customer interactions and transactions Once no longer needed, your data is securely deleted or anonymized.
7. How We Protect Your Data
We take appropriate security measures, including:
• SSL encryption for secure communication
• Restricted access to authorized personnel only
• Regular review and updates of our security practices While we strive to protect your data, no system is entirely immune to unauthorized access.
8. Your Rights
You have the right to:
• Access the personal data we hold about you
• Request corrections to inaccurate or incomplete data
• Request deletion of your data where applicable
• Object to or restrict how your data is processed
• Withdraw consent where processing is based on your consent
To exercise any of these rights, please contact us at:
info@sunholidaytours.net
9. Children’s Privacy
Our services are not intended for individuals under the age of 18.
We do not knowingly collect personal information from minors. If you believe we have collected such information, please contact us and we will delete it promptly.
10. Policy Updates
We may update this Privacy Policy from time to time. Any changes will be posted on this page along with the updated effective date.
11. Contact Information If you have any questions or concerns about this Privacy Policy, please contact us at:
Sun Holiday Tours 15 Mariam Geahchan Street, Ground Floor Beirut, Lebanon 2065-2119
Phone: +961-3-100199 | +961-1-202020
Email: info@sunholidaytours.net
Terms and Conditions
Effective Date: June 20, 2025
Booking Requests
• All booking requests are subject to availability and confirmation.
• Pricing and details for travel services are provided for informational purposes only.
• No payments are collected through the website or app.
Final bookings and payments are handled directly with our team or travel partners.
Cancellations and Changes
• Cancellation policies vary depending on the travel package, partner, or service provider. These will be communicated at the time of confirmation.
• In the event of force majeure (e.g. natural disasters, political unrest), Sun Holiday Tours may not be held liable for refunds but will assist in rescheduling where possible.
User Responsibilities
• Provide accurate and complete information when submitting a booking request.
• Respect the rules and regulations of all travel partners (e.g. airlines, hotels, transport companies). • Ensure your travel documents (e.g. passport, visa) are valid and in order.
• Refrain from using our website for any unlawful or unauthorized purposes. Intellectual Property • All content on our website and app, including but not limited to text, graphics, logos, and software, is the property of Sun Holiday Tours or its licensors.
Use of this content without permission is prohibited.
Limitation of Liability
• Sun Holiday Tours acts as an intermediary between you and travel service providers. We are not responsible for acts, errors, omissions, or failures of third-party partners.
• To the fullest extent permitted by law, we disclaim any liability for direct, indirect, or consequential damages arising from your use of our services. Changes to Services
• We reserve the right to modify or discontinue our services or any part thereof without prior notice. This includes changing pricing, availability, or functionality.
Push Notifications
• By using our mobile app, you consent to receive push notifications regarding bookings, updates, promotional offers, or travel alerts. You may adjust your preferences through your device settings. Governing Law
• These Terms shall be governed by and construed in accordance with the laws of the Republic of Lebanon.
Any disputes arising shall be subject to the exclusive jurisdiction of the courts of Beirut.
Contact Us
• Sun Holiday Tours
• 15 Mariam Geahchan Street, Ground Floor
• Beirut, Lebanon 2065-2119
• Phone: +961-3-100199 | +961-1-202020
• Email: info@sunholidaytours.net