About us – Sun Holiday Tours

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History

Founded in 1996, Sun Holiday Tours was born from a passion for redefining the travel experience. Our mission? To bring a new dimension to tourism, offering seamless journeys tailored to every traveler’s needs.

 

Over the years, we’ve grown into one of Lebanon’s leading travel agencies, backed by a team of 20+ experienced professionals dedicated to delivering exceptional service and the latest travel trends. Whether it’s a dream vacation, a business trip, or a cruise getaway, we craft journeys that inspire.

 

Nestled in a charming villa on Mariam Geahchan Street in the heart of Achrafieh, our agency is more than just a travel office—it’s where unforgettable adventures begin.

 

Since July 2018, Sun Holiday Tours has been the exclusive partner of FCM Travel Solutions in Lebanon, managing business travel for corporations across various industries. We are also the General Sales Agent of Rail Europe, top cruise lines, and a Global Hotels Provider, ensuring our clients access to the best travel networks worldwide.

 

Your journey starts here—where would you like to go next? 🌍✈️

Mission, Vision and Values

Mission

 

At Sun Holiday Tours, we are driven by a passion for travel and a commitment to excellence. Backed by a team of 20+ experienced professionals, we go beyond simply planning trips—we craft exceptional travel experiences. By offering the most up-to-date and personalized travel solutions, we aim to exceed customer expectations at every step of the journey.

 

Vision

 

Our vision is to be Lebanon’s leading travel agency, recognized for our efficiency, reliability, and innovation. We strive to redefine tourism by offering seamless, high-quality travel services that inspire trust, excitement, and unforgettable memories.

 

Values

 

  • Integrity – We build strong, lasting relationships with our clients based on trust, transparency, and loyalty.
  • Excellence – We go the extra mile to exceed expectations, ensuring top-tier service through a dedicated Quality Management System.
  • Teamwork – Collaboration is at the heart of our success; we believe that working together creates exceptional results.
  • Innovation – We embrace creativity, pushing boundaries to offer unique, tailored travel experiences beyond the ordinary.

Services provided

Flights & Travel Planning

  • Airline Tickets – Competitive fares with top airlines worldwide
  • Hotel & Car Reservations – Access to a vast selection of hotels and car rental services
  • Dynamic Packaging – Tailor-made travel experiences, including hotels, transfers & excursions for both business and leisure trips

Corporate & Business Travel

  • Dedicated Corporate Desk – Personalized service for business clients
  • Back-Office Support – Ensuring the most convenient and cost-effective hotel reservations
  • Meetings, Conferences & Seminars – Full event management in Lebanon & worldwide

Rail & Cruise Travel

  • Rail Ticketing & Reservations – Across Europe and beyond
  • Luxury & Leisure Cruises – Curated cruise packages for an unforgettable journey

Premium & VIP Services

  • Executive Aircraft Charters – Private jet services for ultimate convenience
  • Airport Meet & Assist – VIP assistance worldwide, including Lebanon

Visa & Travel Protection

  • Visa Assistance – Guidance and support for hassle-free visa applications
  • Travel & Medical Insurance – Comprehensive coverage for peace of mind

Expert Travel Consultation

  • Specialized Tourism Consultants – Personalized advice available in 11 languages
 

Terms & Conditions & Privacy Policy

Privacy Policy
Effective Date: June 20, 2025
At Sun Holiday Tours, we are committed to protecting your personal information.
This Privacy Policy outlines the types of data we collect, how we use it, whom we share it with, and your rights regarding your information.

1. Information We Collect
When you interact with our website or communicate with us, we may collect the following personal information:
• Contact Details: Name, email address, phone number
• Booking Information: Travel dates, destinations, preferences, passenger details
• Contact Forms: Messages or inquiries submitted through our “Contact Us” form
• Technical Information: IP address, browser type, device details, pages visited, time spent on site • Cookies and Tracking Data: Used for analytics and performance improvements

2. How We Use Your Information
We use the information we collect to:
• Respond to your inquiries and provide customer support
• Process travel bookings and issue confirmations

• Communicate updates related to your itinerary
• Send push notifications through our app regarding bookings, reminders, offers, or important updates
• Enhance our website’s functionality and overall user experience
• Meet legal and regulatory obligations and protect our business interests

3. How We Collect Data
We collect your information through:
• Forms submitted via our website
• Communications via phone or email
• Automated tracking when you browse our website (e.g., cookies, analytics tools)

4. Use of Cookies
Cookies help us:
• Store your preferences
• Analyze site traffic and user behavior
• Improve site functionality and performance You may disable cookies through your browser settings; however, some website features may not function as intended if cookies are turned off.

5. Sharing Your Information
Your personal information may be shared with:
• Travel Partners and Service Providers: such as airlines, hotels, and transportation companies
• Technology Providers: for website hosting and operational support
• Government Authorities: where required by law or regulatory obligations We do not sell or rent your personal data to third parties.

6. Data Retention
We retain personal data only as long as necessary to:
• Complete your bookings and provide requested services
• Meet legal, tax, and regulatory requirements
• Maintain records of customer interactions and transactions Once no longer needed, your data is securely deleted or anonymized.

7. How We Protect Your Data
We take appropriate security measures, including:
• SSL encryption for secure communication
• Restricted access to authorized personnel only
• Regular review and updates of our security practices While we strive to protect your data, no system is entirely immune to unauthorized access.

8. Your Rights
You have the right to:
• Access the personal data we hold about you
• Request corrections to inaccurate or incomplete data
• Request deletion of your data where applicable
• Object to or restrict how your data is processed
• Withdraw consent where processing is based on your consent

To exercise any of these rights, please contact us at:
info@sunholidaytours.net

9. Children’s Privacy
Our services are not intended for individuals under the age of 18.
We do not knowingly collect personal information from minors. If you believe we have collected such information, please contact us and we will delete it promptly.

10. Policy Updates
We may update this Privacy Policy from time to time. Any changes will be posted on this page along with the updated effective date.

11. Contact Information If you have any questions or concerns about this Privacy Policy, please contact us at:
Sun Holiday Tours 15 Mariam Geahchan Street, Ground Floor Beirut, Lebanon 2065-2119
Phone: +961-3-100199 | +961-1-202020
Email: info@sunholidaytours.net

Terms and Conditions
Effective Date: June 20, 2025

Booking Requests
• All booking requests are subject to availability and confirmation.
• Pricing and details for travel services are provided for informational purposes only.
• No payments are collected through the website or app.
Final bookings and payments are handled directly with our team or travel partners.

Cancellations and Changes
• Cancellation policies vary depending on the travel package, partner, or service provider. These will be communicated at the time of confirmation.
• In the event of force majeure (e.g. natural disasters, political unrest), Sun Holiday Tours may not be held liable for refunds but will assist in rescheduling where possible.

User Responsibilities
• Provide accurate and complete information when submitting a booking request.
• Respect the rules and regulations of all travel partners (e.g. airlines, hotels, transport companies). • Ensure your travel documents (e.g. passport, visa) are valid and in order.
• Refrain from using our website for any unlawful or unauthorized purposes. Intellectual Property • All content on our website and app, including but not limited to text, graphics, logos, and software, is the property of Sun Holiday Tours or its licensors.
Use of this content without permission is prohibited.

Limitation of Liability
• Sun Holiday Tours acts as an intermediary between you and travel service providers. We are not responsible for acts, errors, omissions, or failures of third-party partners.
• To the fullest extent permitted by law, we disclaim any liability for direct, indirect, or consequential damages arising from your use of our services. Changes to Services
• We reserve the right to modify or discontinue our services or any part thereof without prior notice. This includes changing pricing, availability, or functionality.

Push Notifications
• By using our mobile app, you consent to receive push notifications regarding bookings, updates, promotional offers, or travel alerts. You may adjust your preferences through your device settings. Governing Law
• These Terms shall be governed by and construed in accordance with the laws of the Republic of Lebanon.
Any disputes arising shall be subject to the exclusive jurisdiction of the courts of Beirut.

Contact Us
• Sun Holiday Tours
• 15 Mariam Geahchan Street, Ground Floor
• Beirut, Lebanon 2065-2119
• Phone: +961-3-100199 | +961-1-202020
• Email: info@sunholidaytours.net